Mutual Success

We want our customers to be extremely successful. Our biggest investment is you. If our customers are not succeeding using our products and services, we are failing ourselves. We actively engage with the customer to build purposeful relationships focusing on cooperation and mutual success. We understand your sense of urgency and the challenges that you face. Your system is mission critical and that is why we are in business.

Safety

We build systems that are safe for both people and the environment. We provide clear instructions about safety with each machine we sell.

Reliability & Durability

We aim to build systems to outlive their 10 year life-cycle. We don’t use cheap hardware, leave out necessary components, do things the quick easy way, or dismiss rules and regulations. We put functionality before form and aesthetics. When we find an issue, we don’t wait to fix it. We intend to maintain mastery of our craft and remain leaders in the industry.

Right Action

We are determined to do the right thing. We are not afraid to take the hard road or have the difficult conversations necessary to achieve win-win results. We prize good judgment. We strive to win the trust and respect of our customers by being clear, authentic, sincere, respectful, fair, accountable, transparent, and reasonable at all times. We think both practically and empathetically. Our goal is to give the customer an excellent experience and exceed expectations. We won’t always tell you what you want to hear, but we will boldly and humbly tell you the truth. We take our social responsibilities seriously, and want to help everyone succeed. We want to transform lives, are proud of the good that we can accomplish in the world, and are very interested in everyone’s uniqueness an individuality. We see your hard work and sacrifice as heroic, because it really is. We are flexible and willing to take calculated risk. We think big, and we think long-term. We know that it’s better to move fast and make mistakes than to move slowly and cause our customers to miss opportunities, but we won’t sacrifice our integrity to do it and will coordinate provisional measures with our customers in a responsible and timely fashion.

Innovation

We are unashamedly curious, pioneering, and innovative. Stagnation kills. We actively look for, and embrace, new techniques and technologies. We sincerely listen to our customers feedback and suggestions and include their ideas in our decision making. Customer experience and feedback are one of the critical drivers behind building a superior machine and extraordinary customer service. Finding ways around, or through, barriers that confine and limit our customers is extremely rewarding and exciting for us too. We are logical and data-driven. We are willing to re-structure our systems and methods to remain modern in our approach.

Purpose

We understand what all this is really about. We don’t work for work’s sake. We work for personal development, to support our families, to uphold our communities, and to make the world a little better than we found it. CNC Shop’s ownership believes in strong moral and Christian faith-based values. We seek to uphold those values in day-to-day life and in business in order to be positive representatives of a message of hope, prosperity, enlightenment, and salvation. We do not proselytize or judge, we just take our responsibility to do good for others seriously for reasons that transcend material progress.